Refund and Cancellation Policy

Monthly fees are not refundable. You can cancel at any time by not renewing, or by asking us to close your account. Your plan runs to the end of the month you paid for and then moves to the Free Plan; nothing is charged after that.

If you cancel within 7 days of your first payment for an annual plan, we refund it in full. After 7 days, and for annual renewals, annual fees are not refundable; the plan runs to the end of the year you paid for.

An upgrade during a term is charged pro rata for the rest of the term, and is refundable only as the rules above allow for the plan it upgrades. A downgrade takes effect at your next renewal, so no refund is due for the difference.

Implementation fees are refunded in full if you cancel before work starts, meaning before the first set-up session. Once work has started they are not refundable. Integration work quoted to you is refundable as stated in the quote.

If GWU ends your paid plan for convenience, you end it for GWU’s uncured material breach, or you end it under sections 6.5, 17 or 18.1 of the Terms of Service, we refund the prepaid fees for the period after the end date. Duplicate or failed payments are always refunded.

Email kornalies.jasupathem@gwutech.com from your account administrator’s address with your company code and the invoice number. Approved refunds are paid to the original payment method within 15 business days. Where a tax invoice was issued we issue a GST credit note; where you paid in advance for something not yet supplied, a refund voucher. The GST is refunded with the fee.